Category: Communication

• Communication

  

  [VIDEO] Dealing With Disrespectful Body Language

  A few years ago Dr. Michelle B. Lee told me the following story: I was talking to a coworker the other day and she asked me for some advice about her supervisor. She said every time she’s talking in a meeting, her supervisor is doing weird things like picking his… Read more
• Communication

  

  [VIDEO] 18 Examples of Business Writing

  “Give me some examples of business writing skills.” I was in the middle of doing some training on the first cluster in the Five Soft Skills Clusters framework, Communication: the ability to send and receive clear messages. Business writing is a huge part of that cluster. Responses started popping up… Read more
• Communication Self-Management & Professionalism Teamwork & Collaboration

  

  [VIDEO] A Quick Lesson on Email Terms for Students & Young Professionals

  Conducting training sessions on fundamental business writing skills for young professionals has helped me realize one thing: half of y’all don’t even know what the basic email terms and functions are. Do you? Let’s do a quick review. What does Cc stand for and what is its function? Cc stands for carbon copy. When… Read more
• Communication

  

  Behavioral Interview Question of the Week 9/9/24

  This week’s behavioral interview question mainly focuses on the first cluster in our Five Soft Skills Clusters framework, Communication: the ability to send and receive clear messages. Describe your communication style and give me an example of when it was effective and ineffective. Read more
• Communication Decision-Making & Problem Solving Leadership, Influence, & Persuasion Self-Management & Professionalism Teamwork & Collaboration

  

  [VIDEO] Is Getting a Driver’s License a Soft Skill?

  A few years ago, during Skill Talk Ep. 1, Dr. Michelle B. Lee told me about an article she was reading. “I found it interesting that they listed a driver’s license as a soft skill,” she said. At one point in time, before I developed the Five Soft Skills Clusters… Read more
• Communication Self-Management & Professionalism

  

  5 Quick Tips for Update Your Resume Month

  In observance of International Update Your Resume Month, here are five quick tips that will help your resume do what is supposed to do: market your personal brand and get you the interview. 1. Tailor your resume according to the industry and position. Tailoring your resume makes it more relevant… Read more
• Communication Self-Management & Professionalism

  

  [VIDEO] The Impact of Business Writing Skills on the Perception of Who You are as a Professional

  Is perception reality? Well, not literally, but perception does play a big role in your reality as a professional. That’s why it’s not unusual to hear someone say, “Perception is reality.” Duncan Nugget® #359: When you communicate, you shape a person’s perception of who you are. The first cluster in… Read more
• Communication Decision-Making & Problem Solving Leadership, Influence, & Persuasion Self-Management & Professionalism Teamwork & Collaboration

  

  [VIDEO] Soft Skills are the Foundation of Success

  Million-Dollar Question: What do successful people do on a daily basis that helps them to achieve their goals?   During training sessions, I frequently ask people some version of that question. The vast majority of the time they respond with something related to soft skills and a routine. In fact, you… Read more
• Communication Decision-Making & Problem Solving Leadership, Influence, & Persuasion Self-Management & Professionalism Teamwork & Collaboration

  

  [VIDEO] Soft Skills Have Been Around Since the Dawn of the Human Race

  During a virtual training for a group of young professionals, I asked, “What are technical skills or hard skills?” Donna, who was unmuted, responded first, “You know how to use a certain software or a lab machine. Something like that.” Michael, Tara, and Ashley put their answers in the chat:… Read more
• Communication Self-Management & Professionalism Tools & Downloads

  

  Million-Dollar Networking Questions for Business Events, Conferences, College & Career Fairs

  Strong professional relationships are resources that can give you a competitive advantage in the 21st Century and one of the best ways to start building professional relationships is with great networking questions. We have created a list of 10 powerful networking questions and variations to keep awkward silence and fruitless… Read more
• Communication Self-Management & Professionalism

  

  Skill Talk Ep. 29: Weak or Not?

  Dr. Lee and Al  discuss  whether or not 6 common words make you sound weak in the wor Read more
• Communication Decision-Making & Problem Solving

  

  Skill Talk Ep. 28: What’s Your Perception?

  Dr. Lee and Al  discuss  the  power, perils, and types of perception and the impact it has your success. Read more
• Communication Self-Management & Professionalism

  

  Skill Talk Ep. 20: Tell me about yourself|Personal Branding

  [Download episode worksheet] Michelle and Al recap the seminar hosted at the University of Virgin Islands, St, Thomas. Three of the main things to focus on during a job interview are your strengths, weaknesses and potential.  Focus more on what you can do and less on what you can’t do. And… Read more
• Communication S3 News & Events

  

  Skill Talk Ep. 9 – Morehouse College {LIVE}

  [Download episode worksheet] Dr. Lee and Al Duncan discuss the great time they had with faculty, staff, and students at Morehouse College as part of the S3 National Tour.  Key Points: Tell a story that will demonstrate your soft skills. Never discount any of your experiences. Soft skills are transferable.… Read more
• Communication S3 News & Events

  

  Skill Talk Ep. 7: 3rd Annual Lessons Learned Workshop {LIVE}

  [Download episode worksheet] Dr. Lee and Al discuss lessons learned and the great time students had at the 3rd Annual S3 Lessons Learned Workshop in Atlanta, GA — Feb. 15-17, 2019 — Theme: “Building Blocks for Success” Key Things To Remember: Experiential learning is essential for soft skills development. Soft… Read more
• Communication Decision-Making & Problem Solving

  

  Skill Talk Ep. 6: Michelle Talkin’ Smack To Her Professor

  [Download episode worksheet] Dr. Lee and Al reveal a powerful principle of communication while discussing the time when she corrected her professor in front of the class.  Key things to remember: Timing has a huge impact on the perceived meaning and intention of your communication.  When communicating you should always… Read more
• Communication Decision-Making & Problem Solving

  

  Skill Talk™ Ep. 3: The Manager With Disrespectful Body Language

  [Download episode worksheet] Dr. Lee and Al talk about an experience her colleague had with a manager who showed disrespectful body language. Body language is a crucial part of communication so you have to pay attention to body language cues such as eyes, facial gestures, hand signals, arm positions and posture.… Read more
• Communication Self-Management & Professionalism

  

  Skill Talk Ep. 2: Michelle’s Interview Question

  [Download episode worksheet] In this episode, Michelle and Al discuss ethics and a behavioral interview question she was asked during an interview. When it comes to behavioral questions there are no “right” or “wrong” answers. There are only effective and ineffective answers. An effective answer demonstrates your skillset, your actions,… Read more