Category: Decision-Making & Problem Solving

• Decision-Making & Problem Solving

  

  Behavioral Interview Question of the Week 9/15/24

  This week’s behavioral interview question mainly focuses on the second cluster in our Five Soft Skills Clusters framework, Decision-Making & Problem Solving: the ability to recognize, create, and choose effective options and solutions. Tell me about an experience you’ve had dealing with irate customers or clients. What did you learn… Read more
• Communication Decision-Making & Problem Solving Leadership, Influence, & Persuasion Self-Management & Professionalism Teamwork & Collaboration

  

  [VIDEO] Is Getting a Driver’s License a Soft Skill?

  A few years ago, during Skill Talk Ep. 1, Dr. Michelle B. Lee told me about an article she was reading. “I found it interesting that they listed a driver’s license as a soft skill,” she said. At one point in time, before I developed the Five Soft Skills Clusters… Read more
• Decision-Making & Problem Solving Self-Management & Professionalism

  

  A Few Questions to Ask Yourself at the Beginning of the Semester

  Are you starting a new semester with the same old bad habits? I hope not. If you are going to start, make it a good start. I know… “Duh!” Who doesn’t know that, right? But yet and still many people fail to set themselves up properly for success. Here are… Read more
• Communication Decision-Making & Problem Solving Leadership, Influence, & Persuasion Self-Management & Professionalism Teamwork & Collaboration

  

  [VIDEO] Soft Skills are the Foundation of Success

  Million-Dollar Question: What do successful people do on a daily basis that helps them to achieve their goals?   During training sessions, I frequently ask people some version of that question. The vast majority of the time they respond with something related to soft skills and a routine. In fact, you… Read more
• Communication Decision-Making & Problem Solving Leadership, Influence, & Persuasion Self-Management & Professionalism Teamwork & Collaboration

  

  [VIDEO] Soft Skills Have Been Around Since the Dawn of the Human Race

  During a virtual training for a group of young professionals, I asked, “What are technical skills or hard skills?” Donna, who was unmuted, responded first, “You know how to use a certain software or a lab machine. Something like that.” Michael, Tara, and Ashley put their answers in the chat:… Read more
• Communication Decision-Making & Problem Solving

  

  Skill Talk Ep. 28: What’s Your Perception?

  Dr. Lee and Al  discuss  the  power, perils, and types of perception and the impact it has your success. Read more
• Decision-Making & Problem Solving Teamwork & Collaboration

  

  Skill Talk Ep. 24: Who Are You Hanging Around?

  [Download episode worksheet.]  Dr. Lee and Al  discuss the importance of  having a mastermind  group. Key things to remember: You become the average of the five people you hang around the most.  Focus on soft skills that will help you to solve problems and bring your vision to fruition.  Diversity… Read more
• Decision-Making & Problem Solving

  

  Skill Talk Ep. 16: A.I.:: Are Robots Taking Over?

  [Download episode worksheet.] Dr. Lee and Al discuss the importance of soft skills in the Age of A.I. (Artificial Intelligence). Soft skills will give you a competitive advantage in the age of A.I (Artificial Intelligence). A.I. can NEVER diminish the importance of soft skills. Read more
• Decision-Making & Problem Solving Self-Management & Professionalism

  

  Skill Talk Ep. 8: Resilience – Comeback Power!

  [Download episode worksheet] Dr. Lee and Al discuss one of Michelle’s best soft skills: resilience. Resilience is the ability to adapt and bounce back when things don’t go as planned. Resilience is a powerful tool for accomplishing your goals. One of the keys to resilience is taking time to identify what… Read more
• Communication Decision-Making & Problem Solving

  

  Skill Talk Ep. 6: Michelle Talkin’ Smack To Her Professor

  [Download episode worksheet] Dr. Lee and Al reveal a powerful principle of communication while discussing the time when she corrected her professor in front of the class.  Key things to remember: Timing has a huge impact on the perceived meaning and intention of your communication.  When communicating you should always… Read more
• Decision-Making & Problem Solving

  

  Skill Talk Ep. 4: Being Resourceful

  [Download episode worksheet] Dr. Lee and Al  discuss the importance of being resourceful by using a story about a friend’s two sons carrying toys. Resourcefulness is developed with other soft skills such as critical thinking, problem solving, decision making and creativity. To be more resourceful, you first need to understand… Read more
• Communication Decision-Making & Problem Solving

  

  Skill Talk™ Ep. 3: The Manager With Disrespectful Body Language

  [Download episode worksheet] Dr. Lee and Al talk about an experience her colleague had with a manager who showed disrespectful body language. Body language is a crucial part of communication so you have to pay attention to body language cues such as eyes, facial gestures, hand signals, arm positions and posture.… Read more