Dr. Lee and Al talk about an experience her colleague had with a manager who showed disrespectful body language. Body language is a crucial part of communication so you have to pay attention to body language cues such as eyes, facial gestures, hand signals, arm positions and posture. Don’t make assumptions; ask questions This will help to make sure that you are receiving the intended message and take the correct action.
Duncan Nugget® #130:
Outward behavior is not necessarily congruent with internal thoughts and feelings.